I began my day with an exit meeting on Benue Perdana, where the audit findings revealed issues with their password policy and implementation of helpdesk management. The company lacked a proper system to document user issues and track their status, which led to confusion and inefficiency.
During the meeting, the person in charge asked for suggestions to implement helpdesk management. My senior suggested creating a ticketing system or using a Google form for users to raise their issues.
After concluding the exit meeting, I shifted my focus to the CAATs job for the same company. However, upon reviewing the documents received from the auditor, I noticed some issues that require further investigation. I plan to address these issues the following day.
Main things that have learnt
To learn how to provide suggestions to clients on the helpdesk management implementation.
Comment/idea/opinion
N/A
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